• Citizens Energy Group Case Study

  • Citizens Energy Group: A broad-based utility service company sought a tested and reliable public address system capable of multi-facility adaptation and utilized for safety and evacuation announcements. Download the full case study here.

    Company Overview

    Citizens Energy Group headquartered in Indianapolis, Indiana is a utility service company distributing natural gas, water
    and wastewater services to more than 1 million customers and operating one of the nation’s largest district steam and chilled water-cooling systems —known as Citizens Thermal.


    Securing a tested and reliable public address system capable of multi-facility adaptation for safety and evacuation announcements.


    • Initiate a project review and create a viable sound solution
    • Provide initial drawings including speaker placement and decibel testing in order to maximize intelligibility
    • Successfully install, program, test and maintain service of the adaptable and multi-facility integrated system


    • Developed a trusted line of communication utilized to maximize project management goals and became a trusted adviser for future projects
    • Met project budgetary restrictions
    • Successful project collaboration resulting in a continuation of an ongoing working relationship

    From the Client:

    “This project took on a design-build approach. I trusted ESCO’s knowledge base and experience to provide a cost effective yet sound solution for Citizens Thermal that would allow us to communicate intelligibly and in real time any emergency or alert information that we needed to get out to our remote facilities,” said Jason Dillon, Engineering Project Manager for Citizens Thermal. “We haven’t had to make any announcements of that type since the project was completed in late 2013, but I completely trust that the system will do its job when needed.”