• Courtyard Healthcare Center Case Study

  • Client:

    Long-term healthcare facility sought collaborate partner to design and install a response management system to improve workflow and resident outcomes. Goshen, Ind.-based Courtyard Healthcare Center. Download the full case study here.

    Challenge:

    To implement a high quality response management system with necessary support for better communication.

    Solution:

    • Establish a trusted, outsourced partnership focused on customer service and satisfaction
    • Provide a nurse call solution that would span three wings of the facility with centralized control and custom messaging
    • Enable custom reporting through the nurse call system that can be automated and/or accessed remotely
    • Provide the necessary technical support for new systems
    • Continue to nurture a longstanding customer relationship based on providing collaborative solutions and options at cost effective levels

    Results:

    • Developed a long-standing, trusted advisor relationship
    • Partnered to develop an accepted high-quality nurse call and response management system with custom features
    • Improved response times, reporting practices and overall resident care

    From the Client:

    “We knew we wanted a platform. The problem with the old system is that it was a dead end – there was nothing more we could do with it after it was put in. With SARA, we have something to build upon. We’rein the process of integrating with other systems like we did with the Resident Guard system,” said Reid Centers, Assistant Administrator